Policies and Procedures

Our Commitments and Guidelines

Welcome to our Policies and Procedures section. Here, we outline the core principles and guidelines that govern our operations, ensuring transparency, respect, and fairness in all our interactions. Dive into the details of our Code of Conduct, Privacy Policy, and Complaints & Dispute Resolution processes below.

Code of Conduct

Our Code of Conduct serves as the foundation for our professional ethics and behaviors. It defines the standards we uphold for ourselves and the expectations we have for our interactions with others. This code ensures that every action taken within our organization is aligned with our values of integrity, respect, and excellence.

View our Code of Conduct

Privacy Policy

Your privacy is of utmost importance to us. Our Privacy Policy details how we collect, use, protect, and share information in a way that respects your privacy and secures your personal data. We are committed to transparency in our data practices and providing you with control over your information.

View our Privacy Policy

Complaints & Dispute Resolution

We understand that disagreements and concerns can arise. Our Complaints & Dispute Resolution process provides a clear, fair, and efficient mechanism for addressing any issues you might encounter. We are dedicated to resolving disputes amicably and in a timely manner, ensuring that all parties are heard and treated with respect.

View our Complaints & Disputes Resolution Policy

We invite you to familiarise yourself with these policies and procedures, which reflect our dedication to creating a positive and respectful environment for everyone. Should you have any questions or need further clarification, please do not hesitate to reach out to us.